Description
Author Sam Horn
Publisher St. Martin's Griffin; 1st edition (March 15, 1997)
Binding paperback
Condition very good
Summary
Tongue Fu! by Sam Horn is a practical guide for anyone looking to improve their communication skills and handle verbal conflicts effectively. Drawing on real-life scenarios, Horn provides readers with techniques to deflect negativity, disarm tension, and defuse potentially hostile situations. This book is perfect for readers who want to strengthen their interpersonal skills, resolve misunderstandings, and maintain composure under pressure. Whether you're in customer service, management, or simply looking to improve relationships, Tongue Fu! offers tools to turn confrontations into productive dialogues.